VI MEE Mechanical Electrical Engineering JSC. is commited to improve the customer’s experience at the e-commerce site: https://mee.com.vn. When complaints and disputes arise, MEE promotes negotiation and mediation between the parties to maintain the relationship and the customer's trust in the service quality of https://mee.com.vn
The complaint process follows these steps:
Step 1: Customers may file complaints on the e-commerce site https://mee.com.vn via:
- Email: info@mee.com.vn
- Hotline: 0938 848 788
- Submitting a complaint at MEE Mechanical Electrical Engineering JSC.
Head office: Lot HT-E10-6-9, Road No. 19, Hiep Phuoc Industrial Park, Hiep Phuoc Commune, Ho Chi Minh City.
Step 2: MEE customer service will receive complaints, contact to clarify the requirements of the Customer as soon as possible and no later than 5 business days from the date of the complaint. Depending on the nature and extent of the incident, MEE will take specific measures to assist customers in resolving complaints and disputes.
Step 3: MEE may request the Customer to provide information and evidence related to the transaction and product to verify the case and take appropriate action.
Step 4: If MEE has made efforts to resolve complaints and disputes but the matter is beyond MEE's capacity, MEE will request the Customer to bring the case to a competent State agency for settlement according to the laws.
Any controversy, claim, or dispute arising out of or related to the transaction at https://mee.com.vn or these Terms and Conditions will be resolved by negotiation and mediation or through Court under the 2010 Law on Consumer Protection, in Chapter 4 on Settlement of disputes between consumers, organizations and, individuals trading in goods and services.
MEE MECHANICAL ELECTRICAL ENGINEERING JSC.